My Health and Care App Privacy Notice

• Personal details and demographics- This means information about you, like your age, where you live, and what kinds of things you like.
• Appointments and Appointment Letters - This is where you can see your past and future doctor's appointments, as well as visits you made to the emergency room and times you had to stay in the hospital. Also, some of our partner organisations are trying to make it possible to send your appointment letters electronically, or online, so when they are ready, they will show up here too.
• Medication - GP prescribed medication, including repeat prescription and recent GP provided vaccinations. There is also an opportunity to enter self-recorded medication within the ‘Over the Counter’ section.
• My Health - GP test results will be shown here. Known allergies, family history, medical problems, lifestyle and measurements such as blood pressure will show here. Please note this will only be applicable if this information exists about you in your GP clinical system

You can edit any information you've put in before. If you made a mistake or want to change something, you can either fix it, delete it, or even leave it empty and then save it again.

If something doesn't seem right or if you feel something is missing in your health information under the "My Health" part in your My Health and Care app, you should let the health or social care group that gave you this information know about it.

Always remember to keep all the places where you get healthcare up-to-date with any changes to your personal details, like your address or phone number. This makes sure they can keep in touch with you. You'll need to get in touch with each place where you get care to make sure your information is updated.

Note that the My Health and Care app doesn't work in real-time and the people who help take care of your health can't see the data you add to it.

If there's a serious health issue that needs immediate help, you should get in touch with the right urgent or emergency service the same way you usually would.

The One Health and Care, My Health and Care app is like your own health diary. You can add more information about your health to it. Then, this information might be used for things like health research, planning services for you, and making sure those services are working well. This is known as "secondary use". We have rules in place that make sure everyone involved treats your information right - they must keep it private, safe, and be clear about how it's used.

Every organisation that shares data with One Health and Care handles a lot of personal data each day and they are serious about keeping your data safe. According to the law, they must protect all the information they have about you and they promise to do everything they can to keep your personal information safe and secure.

To keep your data safe, they take several steps and set up security rules to stop anyone from getting to your data without permission. All information of One Health and Care is stored in a very secure way.

But remember, you must play your part too. You need to make sure your My Health and Care app usernames and passwords are kept safe. Think about who might be able to see your data when you use the app or website. If you're using a device that other people also use, you should think about how to stop them from seeing your info. Here are some steps you can take:

• Try not to use shared devices.
• If you're using a web browser to access the My Health and Care app, use the 'private' browsing mode.
• After you log out of the service, clear your web browser's 'cache' (that's where it stores data from your browsing).

Don't forget, if you let others use your account, they'll be able to see everything you can see and do everything you can do. So, be careful about who you give access to.

Data Protection Laws say you have certain rights about your data, specifically your Personal Health Record. Here's what you can ask for:

Access: You can ask to see the information about your health that organizations have on you. The My Health and Care app gives you a summary of your health record.

Fixing Mistakes: If you notice a mistake in the data you've given through the My Health and Care app, you'll need to fix it. If you saved something wrong, you can delete it, change it, or leave it blank and save it again.

If the wrong data came from a healthcare provider, you can ask them to correct it. They might ask you to show why it's incorrect. Use the contact information below to reach out to them.

Restriction: You can ask to limit how your data is used in certain cases, like if you think there's a mistake and they need to check it.

Complaint: If you're not happy with how your data is being handled, you can complain to the right organisation.

Since the One Health and Care System gets data from different organisations, you'll need to contact the right organisation to handle your request.

• If it's about your GP's office, reach out to them directly.
• For each NHS organisation, write to the Access to Health Records Department of that organisation.
• For Staffordshire County Council, email accessinformation@staffordshire.gov.uk or post to: Access Team -Corporate Services, Staffordshire County Council, 1 Staffordshire Place, Stafford ST16 2DH
• For Stoke-on-Trent City Council, write to Stoke-on-Trent, Civic Centre, Glebe Street, Stoke-on-Trent, ST4 1HH or call 01782 234234.

They should give you the information within a month, or two months if it's a complicated request. They'll need enough details from you (like your full name, address, date of birth, NHS number, etc.) to confirm it's you and find your records. Let them know exactly what information you are asking for so they can find it.

If you need to ask about the information an organisation has about you, or if you're not happy about how your private data has been used by one of our partner organisations, reach out to them. You can find their contact information 'Who to Contact' here.

If you have any questions about the My Health and Care app, feel free to send us an email at: onehealthandcare@nhs.net

If you're not happy with the answer you get from one of our partners about your rights or you think your data isn't being used properly, you can tell the Information Commissioner’s Office (ICO).

You can reach the Information Commissioner at: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF or via their website.

Future updates to the privacy notice statements

We might change our privacy notice whenever needed, so do check it out from time to time. If you keep using the My Health and Care app or website after we make changes, that means you're okay with those changes.

About cookies: Cookies are like little reminders saved on your device. They help the My Health and Care app understand how you use it. We don't keep any personal information in the cookies after you end your session. One cookie is always there to remember your choice about the most recent cookie notice. You can choose to delete or block non-important cookies through your web browser. Your browser’s help function can show you how. If you delete or block cookies, you might not be able to use all the features of the My Health and Care app and it might not work as well for you.