Together Against Abuse of Primary Care staff

Practices across Staffordshire and Stoke-on-Trent are seeing an increased wave of hostility and abuse towards staff. The Staffordshire and Stoke-on-Trent NHS Integrated Care Board recognises this and is supportive of practices using the below materials and copy to help spread the message amongst patients that abuse is unacceptable.  

Know your words, know your actions  

The NHS is working hard to give people the care and treatment that they need. We know it is frustrating when people are worried for their health and they want help now. However, staff in settings throughout the NHS say they are facing a wave of anger and abuse when they go to work. 

There is evidence of increased abuse happening in hospitals, clinics, in community settings and in GP practices like ours. And it is often the people that patients first come into contact with in primary care settings that bear the brunt of this.  

This can include foul language, shouting, intimidation and threats. Increasingly it also involves targeting on social media.  

Patients and staff across the NHS are standing together to ask people to be respectful to workers who are doing their best to help all our patients.  

Abuse, bullying and harassment is never justified.  

Care about us, caring for you. Our staff are human too.  

Support your NHS staff and stand with us against abuse.