One Health and Care

An NHS shared care record (ShCR) is a way of bringing together all your separate records from the different organisations involved in your health and care.   

It will let the professionals who are directly involved with your care see relevant information about the care and treatment you’ve had across all services, in all parts of Staffordshire and Stoke-on-Trent. 

This means you only have to tell your story once, and our local health and care professionals have instant access to all the information they need to treat you in the fastest, safest and most effective way.  

You can view the  One Health and Care privacy notice here. 

The Staffordshire and Stoke-on-Trent organisations who are providing information to One Health and Care are: 

• Staffordshire and Stoke-on-Trent GP practices - View a full list of all GP practices in Staffordshire and Stoke-on-Trent.  
• University Hospitals of North Midlands NHS Trust 
• University Hospitals of Derby and Burton NHS Foundation Trust 

• Midlands Partnership University NHS Foundation Trust 
• North Staffordshire Combined Healthcare NHS Trust 
• Staffordshire County Council (social care) 
• Stoke-on-Trent City Council (social care) 
• Continuing healthcare services provided by MLCSU 

• West Midlands Ambulance Service 

Health and care organisations in the neighbouring areas of Shropshire, Telford and Wrekin and The Black Country, can also check out your information if they need to take care of you.  

When you visit a doctor, they write about it in their system. Usually, only doctors at the same place can see these notes. For instance, your GP can't see what the emergency room doctor wrote, and the other way around. This could make it harder to decide on your treatment since they may not have your full health information. 

One Health and Care is a system that gathers your key health information from different places into one spot. This helps all the healthcare workers involved in your care to understand your health better. It can also be used for health check-ups and studying health data. 

 Some organisations like the ambulance service or night doctors can read your health information from One Health and Care, but they don't add to it. Only approved people can see your information. They can see your personal details, regular doctor's info, your medications, allergies, medical history, shots, diagnoses, test results, hospital visits, procedures, and your mental and social health info. 

Private stuff like visits to sexual health clinics or information about fertility treatments or gender change isn't included. 

One Health and Care keeps your notes safe and only shares them with people who need to see them, keeping everything confidential and tracked. 

• You won't have to keep telling your health story at every appointment.
• Your care is safer because doctors know your current medicines and allergies from your GP. 
• Doctors can make better choices for you since they know about your recent check-ups and tests. 
• Your Care is quicker because your health team gets the information when they need it. 
• NHS professionals can make better health plans using the screening programs. 
• Using data analysis on OHC data helps with planning, medical research, and improving health care quality. 

Any health and social care professional who is involved with your health and care treatment and support, such as GP, social workers, emergency departments and district nurses. 

Think carefully before you decide not to share your health records. This might mean that important health information about you isn't available when you need care. If you're unsure, chat with your GP or caregivers. If you say no to sharing data, One Health and Care won't show your information, but your doctors will still share it when needed via phone, email, or paper for your direct care. 

If you want to keep your information private, tell your GP's office. They can update your record to stop it being shared on One Health and Care. However, your doctor can say no to this if they think it's not good for your health or care 

Please check on the links below to see if your GP practice is sharing information. 

• Staffordshire and Stoke-on-Trent GP Practices 

Starting from April 1, 2022, because of some new rules, your health details will be able to be seen in One Health and Care. If you don't want people to see your information there, you can say no or "raise an objection" 

• What if I change my mind and want my information shared? 

If you've chosen to keep your data private, you can change your mind anytime and let others view it. If you do change your mind and you want others to view your data, you can talk to your GP Practise and ask them to remove your objection. 

• What to do if your GP Practice is not listed 

If your GP Practice is not listed, please raise your objection request by emailing OHC.Objection@nhs.net. You will need to provide your full name, DOB and NHS Number to enable your request to be processed. 

• What if my information is not being shared by my GP? 

If your data is not being shared by your GP, please email OHC.Reverse@nhs.net 

• Can someone say it’s not okay to see a child’s records? 

A parent or guardian can say no to their child’s data being viewed within One Health and Care, but the GP will think about how old and mature the child is when deciding what to do. This is because the GP's main job is to do what's best for the child. 

Doctors and other care providers can study the information and how people use healthcare services to plan better care and treatments for the future. Information held within One Health and Care will not be used by organisations to try to sell you stuff or for any kind of business purposes. 

• What information will be available in SUS? 

 All the details that can be seen with One Health and Care and the Personal Health Record (PHR) can also be used to study and understand more about health. 

• Can I stop my data being used by SUS? 

If you don't want your health data to be used for other reasons (like for studies or health checks), you can choose to say no to this. You can learn more about how to do this and actually make that choice by clicking on this link - National data opt-out - NHS Digital 

• Who is in charge of One Health and Care? 

One Health and Care is managed by the NHS and local authorities from different places in England, like Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin, and the Black Country  

• Is this a local or national project? 

One Health and Care is a local project, not a national one. You might have heard about similar projects elsewhere, but this one is just for places in Staffordshire, Stoke-on-Trent, Shropshire, Telford, and Wrekin. 

In January 2022, health and social care organisations from the Black Country joined the project. The project may become bigger to include more regions. This would mean that if you need care in neighbouring areas, your medical records can be easily shared. Keep an eye out for more updates about this! 

• Doesn’t everyone involved in my health and social care already have access to this information? 

No, each organisation keeps its own records. For example, your GP has their own records for all their patients and if you go to a hospital, they have their own records too. Social care services also keep their own records.  

These days, a lot of these records are stored on computers so we can bring all that information together in one place. This way, we can see the whole picture and better understand your needs for care. 

• I live in one county , but I am registered with a GP in a different county, so am I included?  

Right now, if you're seeing a GP in Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin, or the Black Country areas, your information from that GP will be part of One Health and Care. 

• How will you make sure that people don’t use the information in a wrong way? 

Healthcare and social care organisations must follow rules to protect your personal information. They use a special database to keep your records safe, and only people who need to take care of you can see them. Whenever someone looks at your record, there's a record of who they are and what they looked at. 

The rules say that your information must be kept private. The NHS and local authorities take this very seriously and make sure your data is managed and kept secure. They won't share your information with the public, use it for advertising, or sell it to anyone. 

People who access your information must follow strict rules and codes of conduct to keep your privacy safe. They're not allowed to share information about you with anyone else. 

If you want to know more about how the NHS handles your records, you can visit  NHS Choices. 

• Can I see my information, or could someone ask to see it on my behalf? 

Yes, you have the right to see the information that the NHS and other organisations have about you. This includes things like your medical records, whether they are in paper form, on a computer, or a mix of both. If you want to know how to look at these records, you can check the website of the organisation that has your records. 

• Does One Health and Care include sensitive information? 

Some private and sensitive information won't be in the shared record. Things like going to a sexual health clinic, getting fertility treatment, or changing your gender won't be included. 

There are rules in place to make sure that sensitive things are kept private and that the shared record follows the law and respects people's privacy. 

• What do I do if my GP Practise is not listed? 

If your GP isn't sharing your information, you can send an email to OHC.Reverse@nhs.net. 

• What if I want to change my mind and want my information to be seen even though I said no before? 

If your information is kept private and not available on One health and care, you can change your mind make it available on one health and care.  If your GP is not sharing your information with others and you want them to, you can tell your GP that you no longer object to sharing your information. Contact your GP practise and ask them to remove your objection.