111 offers urgent mental health support for people across Staffordshire and Stoke-on-Trent

Anyone across Staffordshire and Stoke-on-Trent can now get urgent mental health support, 24/7, by calling 111 and selecting the mental health option.

The new service, which has been rolled out across England, means that trained mental health professionals will guide callers through the next steps most appropriate for them, including organising face-to-face community support.

They may also direct people to alternative services, such as crisis cafés or safe havens which provide a place for people to stay as an alternative to A&E or a hospital admission.

This service comes at the same time as World Suicide Prevention Day today (Tuesday 10 September 2024) which encourages everyone to start the conversation about suicide and suicide prevention.

Ben Richards, Senior Responsible Officer for the NHS Staffordshire and Stoke-on-Trent Integrated Care System (ICS) Mental Health programme of work, said: “For someone with urgent mental health support needs, this can be distressing, whether that is for the person themselves, or a loved one who is trying to support them. “Getting help as quickly as possible is vital so any step which helps get people that help sooner will only help those most in need.

“The new integrated service can give people of all ages specialist mental health support and ensure they can be offered face-to-face support in a safe and therapeutic environment.”

“If you or someone you know needs urgent mental health support, please call 111, and select the mental health option.

Dr Waheed Abassi, GP and Clinical Director for the NHS Staffordshire and Stoke-on-Trent Integrated Care Board (ICB) Mental Health programme, continued:

“This World Suicide Prevention Day, every conversation, no matter how small, contributes to a supportive and understanding society. By having these vital conversations, we can break down barriers and help people get the help they need.”

NHS Talking Therapy Services are also available for people who need help with other mental conditions such as anxiety, depression, obsessive compulsive disorder and PTSD. Anyone can refer themselves online through staffsandstoketalkingtherapies.nhs.uk

The NHS continues to advise people to call 999 if there is a serious risk to life.