FAQS

FAQS

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30 June 2022


one health and care
  • Which organisations can see my data in One Health and Care?

    Health and social care professionals involved in your direct care will have access to view your information within the One Health and Care shared care record.

    The organisations who are providing information to One Health and Care are:

    Staffordshire and Stoke-on-Trent organisations:

    • Staffordshire and Stoke-on-Trent GP practices - View a full list of all GP practices in Staffordshire and Stoke-on-Trent. 
    • University Hospitals of North Midlands NHS Trust
    • University Hospitals of Derby and Burton NHS Foundation Trust
    • Midlands Partnership NHS Foundation Trust
    • North Staffordshire Combined Healthcare NHS Trust
    • Staffordshire County Council (social care)
    • Stoke-on-Trent City Council (social care)
    • Continuing healthcare services provided by MLCSU
    • West Midlands Ambulance Service

    Shropshire, Telford and Wrekin organisations:

    From January 2022 - The Black Country and West Birmingham organisations:

    • Local GP practices in the Black Country and West Birmingham - View a full list of GP practices
    • The Dudley Group NHS Foundation Trust 
    • Sandwell and West Birmingham Hospitals NHS Trust 
    • Walsall Healthcare NHS Trust 
    • The Royal Wolverhampton Hospital NHS Trust  
    • Black Country Healthcare NHS Foundation Trust 
    • Dudley Integrated Health and Care NHS Trust 
    • Dudley Metropolitan Borough Council 
    • Sandwell Metropolitan Borough Council 
    • Walsall Metropolitan Borough Council 
    • Wolverhampton City Council  
  • Who can see my data?

    Any health and social care professional who is involved with your health and care treatment and support, such as GP, social workers, emergency departments and district nurses.

  • Who is responsible for One Health and Care?

    One Health and Care is owned and governed by the NHS and local authorities of Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin.

    From January 2022, the Black Country and West Birmingham will also join the partnership.

  • What are the benefits of sharing my record?
    • Better experience for you, as you will not need to repeat your health and social care history at every new appointment
    • Safer care, as the clinicians will have up-to-date information about your medications and allergies direct from your GP practice
    • Improved decision making about your care, as the clinicians will have information about your recent appointments and tests
    • More efficient care, as the clinical teams will have access to the relevant information when they need it
    • Improved clinical interventions by working with NHS clinical professionals who are managing NHS screening programmes
    • The introduction of data analysis (secondary use) of OHC data will provide benefits in regards to health care planning, aiding medical research and can help improve quality of health and care.
  • Is this a local or national project?

    This is a local project, you may have heard of similar projects in other areas. However, One Health and Care is unique to organisations within Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin.

    From January 2022, the Black Country and West Birmingham health and social care organisations will be joining.  A wider regional health and care record sharing strategy is being considered, which aims to ensure your patient record will accompany you if you receive care and support across boundaries into neighbouring areas where appropriate. Updates will be provided regarding this.

  • Doesn’t everyone involved in my health and social care already have access to this information?

    No, each organisation will keep its own record. For example, everyone who is registered at a GP practice will have a record kept at that practice.

    If you attend a local hospital, they will create their own record, and the same for social care services. Many of these records are now held electronically, which means that we can now start to bring all the information together in one place for a fuller picture to support care needs.

  • I live in one county, but I am registered with a GP in a different county, so am I included?

    Currently individuals who are registered with a GP practice in Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin areas will have their GP information included in One Health and Care.

    From January 2022, the Black Country and West Birmingham health and social care organisations will be joining.

  • How will you prevent the information being used inappropriately?

    For health and social care organisations to be able to keep records about you, by law they must comply with the data protection legislation. All staff members within these organisations receive training on their responsibilities under the legislation.

    Your record is kept on a secure database and is never shared with anyone who is not directly involved in your care. Every time anyone accesses your record, a log is kept of who they are and what they looked at.

    Use of your information is governed by existing rules and regulations to protect patient/client confidentiality. The NHS and local authorities take data management and security of confidential information very seriously.

    Information held within One Health and Care, will never be made public, used for advertising, or sold. Professionals accessing your information are subject to the existing codes of conduct for NHS and local authority staff, which means they must respect patient/client privacy and keep all information about you safe.

    For more information about how the NHS handles your health records visit NHS Choices.

  • Can I see my information, or could someone ask to see it on my behalf?

    Yes. You have the right, under the data protection legislation, to request access to any information that organisations like the NHS hold about you.

    This includes copies of paper, electronic and hybrid patient/client health records. For more information about how to view your health care or social care records, please visit the relevant partner organisations website.

  • Does One Health and Care include sensitive information?

    Some sensitive information is withheld from your shared record. Sensitive information such as attendance at sexual health clinics, fertility treatment records, and records relating to gender reassignment will not be included.

    An information sharing agreement for One Health and Care is in place to ensure the appropriate exclusions are in place to meet legal/statutory requirements and sensitivity concerns.

  • What if I don't want my information to be viewed?

    Please consider carefully before raising an objection as it could mean that vital information about you is not immediately available when you require health or social care support.

    If you are uncertain about if you should have your information shared, please talk to those who are involved in your care and treatment.

    If your data is restricted, your information will not be viewable within One Health and Care; however, it will continue to be shared by health and care organisations by phone, email and on paper where required as part of your direct care.

    If you do not want your information viewable you can raise an objection to stop your information being seen.

    You will need to contact your GP Practice to request an objection to be updated within your GP record, to stop your information being shared in One Health and Care. Your GP has the right not to action your request, should they feel it is not in your best interest and affects your health and care treatment provided.

    Please check on the links below to see if your GP practice is sharing information.

    Due to national changes on how opt outs are recorded for the national summary care record, from 1st April 2022 your information will be viewable within One Health and Care. If you do not want your information viewable an objection can be raised.

    What if I change my mind and want my information shared?

    If your data is restricted from view, you can change your mind at any time and have your data viewable. If your information is being shared from your GP, you can reverse the decision by contacting your GP practice and ask for your objection to be removed.

  • What to do if your GP Practice is not listed?

    If your data is not being shared by your GP, please email OHC.Reverse@nhs.net

  • What is Secondary Use Services (SUS)?

    Patient information and their use of services in health and social care can be analysed and used to plan and improve future treatment and care.

    Information held within One Health and Care will not be used by organisations for marketing, sales or for any commercial use.

  • What information will be available in SUS?

    All information viewable with One Health and Care and PHR will be available for data analysis.

  • Can I stop my data being used by SUS?

    You can find out more information on how to opt out of your data being used for secondary use and how to action it here - National data opt-out - NHS Digital

  • Can an objection be raised for children's records?

    A parent or guardian can raise an objection in relation to their child’s data being viewed within One Health and Care; however, the GP will take into consideration the age and competency of the child, in making the decision as part of their duty of care to the child.

  • What if I want to change my mind and have my data viewable after I have previously objected?

    If your data is restricted from view, you can change your mind at any time and have your data viewable. If your information is being shared from your GP you can reverse the decision by contacting your GP practice and ask for your objection to be removed.

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